Peter J. Dykhuis

Xerox Corporation

Grand Rapids, MI  |  2004 – 2026

Transition Executive (2015 – 2026)    Acting Vice President (2017 – 2019)

• Delivered executive leadership over a $750M+ multi-regional technology services portfolio with full P&L ownership, consistently aligning go-to-market execution with margin and growth objectives.
• Improved time-to-revenue by 35% and increased margins by 20% by accelerating enterprise deployment across IDP, digital mailroom, production print, MPS, and AI-enabled workflow solutions.
• Reduced labor costs by 30% by re-architecting the delivery model and migrating core operations into an offshore center following post-M&A integration, optimizing capacity and infrastructure utilization.
• Pioneered Xerox's digital offerings, achieving over 100% year-over-year growth by developing deployment strategies, tools, and processes from the ground up.
• Built and scaled enterprise PMO governance frameworks and execution standards that enabled predictable delivery of multi-million-dollar transformation programs across global accounts.
• Championed adoption of ServiceNow and collaboration suites, driving cross-functional alignment and automating core operational processes.
• Directed the strategic overhaul and deployment of a modernized ITIL methodology, translating complex technical governance into predictable, high-value business outcomes.
• Led Agile-aligned delivery practices and change management initiatives across distributed, multi-disciplinary teams spanning global accounts.

Xerox Corporation

Transition Manager  (2013 – 2015)

• Managed a $75M+ enterprise program portfolio, directing concurrent transitions from contract award through steady-state operations while ensuring on-time delivery and margin achievement.
• Revitalized an over-budget portfolio, boosting revenue by 40% in six months through strategic schedule resets and prioritizing revenue-generating activities.
• Consistently exceeded revenue realization and margin targets through disciplined execution, pipeline control, and cross-functional delivery oversight.
• Led C-suite stakeholder engagement by aligning transformation milestones, risk mitigation strategies, and enterprise change initiatives across global accounts.
• Improved time-to-revenue by optimizing the global delivery model through strategic use of onshore, nearshore, and contractor resources supported by structured capacity planning.

Xerox Corporation

Manager, Staff & Development  (2011 – 2013)

• Led matrix leadership for a 300+ employee organization, directing workforce operations, performance management, talent development, and delivery consistency across multiple business lines.
• Established and scaled the company's first nearshore delivery capability, reducing labor costs by 40% while improving operational scalability and efficiency.
• Increased capacity and reduced operational overhead by engineering scalable service delivery models across enterprise environments.
• Improved alignment between operational support and localized team capabilities through close collaboration with executive stakeholders to strategically tailor support infrastructure.
• Strengthened organizational knowledge sharing and operational consistency by owning the organization's Communities of Practice, institutionalizing best practices, and fostering continuous improvement across teams.
• Exercised full HR ownership and strategic leadership over a large, multi-disciplinary team of senior professionals, driving organizational design, performance management, and talent retention.

Xerox Corporation / Computer Products & Resources (CPR)

Equipment Transformation Manager  /  Project Executive  /  Enterprise Solution Lead

• Drove more than 20% margin improvement by leading enterprise assessments and solution architecture for large-scale client programs that enhanced both customer satisfaction and financial performance.
• Built scalable managed services models by developing early global pilot programs and managed services frameworks that improved delivery consistency and accelerated enterprise adoption.
• Led national technical support operations, managing break-fix and lifecycle services across distributed environments while improving service responsiveness and overall asset performance.